Stiles Terms and Conditions of Sale

  • All prices are exclusive of VAT (unless otherwise stated)
  • Prices quoted are on current stock items & valid for 5 (five days)
  • Pro-forma invoices are payable on presentation
  • In the case of “Special Import”, manufactured items and/or special orders, the full amount is paid on order
  • Prices do not include delivery unless otherwise stated
  • Goods are delivered to site alongside the vehicle and cannot be moved beyond this point. No liability whatsoever is accepted or assumed for damage to any property whether by negligence or otherwise
  • If goods are unable to be delivered for whatever reason, a re-delivery charge will be applicable. The re-delivery charge will be a minimum of R 450 excl. VAT or the applicable AA rate per kilometer to the site
  • Claims for breakages, shortages or defects must be lodged within 24 hours of receipt of goods
  • Only first grade tiles carry a Manufacturer’s Guarantee. All other grades are sold in terms of the Consumer’s Protection Act
  • Before fixing tiles check for tonality and sizing on all grades/ shades and calibration
  • No claim whatsoever will be considered after tiles have been fixed
  • We are not responsible for any measurements supplied by you or calculated by us. We endeavor to do our best at all times, but ultimately the responsibility lies with you, your quantity surveyor or your builder
  • All quantities should include a 10% excess and in the case of bathroom walls or diagonal patterns a 15% excess
  • Allow a 5% excess for breakage on natural stone products
  • In the case of natural stone products shades are natural and we do not assume responsibility for any particular batch
  • We are entitled to a 15% cancellation fee on cancelled orders. In the event of “Special Import”, manufactured items and/or special orders, we will negotiate the cancellation fee
  • All prices are subject to major currency fluctuations in Foreign exchange rates
  • In order to qualify for settlement discount, your payment must reflect on our bank account on the last day of the month, in which it is due
  • The goods remain the property of Stiles until paid in full
  • & O.E.

Returns

  • Returns will only be accepted within 30 (thirty) days from date of invoice
  • Returns will only be accepted if the goods are returned in their original state
  • Returns will not be accepted on “Special Import”, manufactured items and/or special orders
  • Returns will not be accepted on products purchased as “Specials”
  • A 20% handling fee will be charged on all returns, excluding specifically mentioned items above

Payment Clearance Periods

  • Cheques – 7 Working Days
  • Internet Transfers – 2 Working Days
  • Bank Transfers – 4 Working Days